Shipping policy

Thank you for shopping with HAYLEY ROSE CLAIR. As a professional New Zealand-based online apparel retailer, we strive to provide reliable order processing and safe logistics services. We ensure all clothing goods are carefully inspected, properly packaged and delivered to customers in intact quality within a reasonable logistics cycle. The following terms serve as our official shipping policy for all platform orders.

1. Order Processing Time

After your order is successfully confirmed and paid, our team will complete order sorting, product quality inspection and sealed packaging within 1 to 5 working days. Weekends and official public holidays of New Zealand do not count as working days and will not be included in the order processing cycle.
Order processing schedules may be postponed appropriately during holiday promotions, flash sales and order volume spikes. In the event of obvious processing delays, we will send timely email reminders to customers to inform them of the updated order progress.

2. Shipping Rates and Delivery Estimates

All shipping fees for apparel products are calculated according to the actual package weight, size and delivery destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before you complete payment. Our store does not offer any free shipping, shipping discounts or logistics subsidy benefits.
The estimated delivery time for all standard orders is 15 business days. All delivery times are for reference only. Actual delivery speed may be affected by logistics carrier operational delays, customs clearance progress, extreme weather changes, regional logistics restrictions and holiday arrangements, which shall be subject to the actual logistics situation.

3. Shipment Confirmation and Order Tracking

Once your clothing order is picked up and dispatched by the logistics provider, we will send a dedicated shipment confirmation email to your registered mailbox. The email will contain your unique order tracking number and official logistics inquiry entrance.
Tracking information will not be updated in real time immediately after shipment. Normally, full logistics tracking data and transit status will be available for customer inquiry within 24 to 48 hours after the package is scanned and recorded by the logistics system.

4. Incorrect Address Disclaimer

Customers shall take full responsibility for filling in accurate and complete recipient information including detailed shipping address, valid contact phone number and recipient name during order checkout. Please verify all information carefully to avoid delivery failures.
HAYLEY ROSE CLAIR shall not be liable for misdelivery, package loss or logistics abnormalities caused by wrong, missing or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear all return fees and additional reshipping costs for secondary delivery.

5. Lost or Damaged Packages

If you find your package is missing, stuck or lost during transportation, please contact our customer service team to file a verification application within 3 days after the expected delivery date, and provide your valid order number for inquiry.
If the received clothing products have fabric damage, surface scratches, dirt, packaging breakage and other problems caused by transit extrusion and rough handling, please feedback to us within 24 hours after receiving the package. You are required to provide clear photos of the outer package and damaged products. Our team will verify the problem quickly and provide corresponding after-sales solutions.

6. Apparel Care and Usage Notice

Each piece of our clothing is attached with exclusive fabric care labels and professional maintenance instructions. Customers are recommended to wear, clean, dry and store the apparel in accordance with the official guidelines to maintain the fabric elasticity, color gloss and service life of the clothes.
We do not undertake after-sales liability for clothing damage, color fading, shrinkage, deformation and wear caused by private cutting and modification, non-standard washing methods, high-temperature drying, artificial damage and other improper use that violates product care requirements.

7. International Shipping and Customs Notice

For all international cross-border clothing shipments, the local customs department of the destination country may charge import duties, sales taxes, commodity inspection fees and other related fees in accordance with local trade regulations.
All customs and import-related expenses are not included in the product price and shipping fees, and all expenses shall be borne independently by the customer. We will not bear, advance or refund any customs fees. Customers need to abide by local import policies and complete customs clearance procedures by themselves.

8. Contact Information

If you have any questions, suggestions or disputes about our shipping policy, order processing and logistics delivery services, please contact us through our official channels below:
Trade Name: HAYLEY ROSE CLAIR
Phone Number: +64 29 454 5928
Email: contact@faradvexor.shop
Physical Address: 193 Patiti Street, Mangapapa, Gisborne, Gisborne 4010, New Zealand